Commercial Telephone Systems: Exploring Your Options

Posted on: 26 December 2014

One of the most important features of any successful company is their ability to communicate well with both their customers and their suppliers. This is because even a slight breakdown in the communication process could result in an ordering mistake or an unhappy customer. This is why it is so important to choose carefully when selecting a telephone system for your business. Taking the time to review the pros and cons of each option outlined below will help to ensure you are making the best possible choice for your business's communication needs.

Option 1: Traditional System

Traditional landlines work by running a dedicated phone line between your business location and the telephone company. The benefit of using this type of system is that you receive crystal clear voice quality and reliable service, even in the event of a power outage (provided you're not using a cordless phone that requires electricity).

There is also a downside to choosing this type of commercial phone system. This downside is the cost that accompanies a traditional system. Since a dedicated line must be run for each and every phone line your business requires, the cost of installing and maintaining this type of phone system can easily add up when requiring multiple lines to service all of your employees and customers.

Option #2: Mobile System

Mobile or cellular phone systems are especially beneficial for companies who conduct a lot of their work out in the field. This is because not only do these mobile devices allow them to keep in touch with customers while on the go, it also allows them to manage their field work more effectively by making use of mobile applications that are only available through devices with an internet connection.

As with all of the options available to you, mobile phone systems do have a few disadvantages. For instance, the technology used in the mobile phone industry will often become outdated quite rapidly. Consequently, you may find yourself needing to frequently replace your phones in order to keep up with the latest features the industry has to offer.

Option #3: VoIP System

VoIP or voice over internet protocol phone systems have become increasingly popular over the past several years thanks to their ability to offer the best of both worlds when compared to traditional and mobile phone systems. While these systems can be used on mobile devices, they can also be used to create a stationary phone system within your company. Furthermore, the use of an internet connection to make voice calls rather than using a dedicated phone line will allow for the easy integration of fax and other media into your communications.

The main disadvantage of choosing a VoIP system is that you must maintain an active internet connection with a substantial amount of bandwidth in order for your phone system to deliver high quality voice calls. Depending upon the reliability of the internet service in your local area, this could prove extremely problematic.

In Conclusion

While all three of the options outlined above can prove quite beneficial, none of these options will be right for every business. By taking the time to consider factors such as your monthly budget, call volume, and frequently asked questions, you will be able to effectively determine which of these options is best suited to your particular needs. To figure out what would work best in your specific situation, contact a phone company like Rocky Mountain Telephone Inc. or other local phone services.